11 Jobs in Columbus, OH
COLUMBUS WORTHINGTON HOSPITALITY is Hiring a Front Desk Supervisor Near Columbus, OH
BASIC PURPOSE:
Supervise the desk clerks to ensure completion of essential duties necessary for an efficient Front Desk operations.
ESSENTIAL FUNCTIONS:
- Handle guest check-ins and check-outs efficiently and in a friendly and professional manner. (45%)
- Supervise desk clerks and work load during shift. Complete shift check-lists as specified. (20%)
- Run accurate room status reports in a timely manner and relay necessary information to affected department and individuals. (5%)
- Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to affected departments and individuals. (5%)
- Print cashiers report and verify balances. Verify all banks and deposits accordingly. (5%)
- Monitor key control to maintain hotel security. (5%)
- Respond to guest questions regarding the hotel. Know the lay our of the hotel including all suites, parlors, meeting rooms and all outlets’ location and hours of operations. (5%)
NON-ESSENTIAL FUNCTIONS:
- Maintain good working relationships and open lines of communication with all other departments.
- Train, cross-train, and re-train (when necessary) all Front Desk Personnel.
- Assist Front Desk and/or Front Office Manager when necessary.
Knowledge and Skills:
Education: High school education or equivalent experience.
Experience: 1-2 years supervisory experience in a hotel or other customer relations position.
Skills and Abilities:
- Type a minimum of 35 wpm. IBM data entry experience desirable.
- Ability to communicate in English. Second language desirable.
- Ability to achieve positive guest relations and maximize guest satisfaction.
- Ability to handle cash and credit transactions.
- Ability to enforce all company rules and SOPs.
- Supervisory skills.
No. Of employees supervised: Three to four employees
Travel Required: None
Hours Required: 6:30 a.m. - 3:00 p.m. or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times may vary based on need.
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Lifting/Pushing/Pulling/Carrying Describe the type(s) of required lifting, pushing, pulling, and/or carrying to include objects, weights and frequency.
__X_ No Lifting/Pushing/Pulling/Carrying Required.
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Bending/Kneeling Describe the typ(s) of required bending and/or kneeling to include when, why and how often.
__X__No Bending/Kneeling Required.
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Mobility Describe the type(s) of mobility required to include distances and % of time involved.
Move to copier and computer room to run reports and make copies. (30-50 ft) 10% of 8 hours shift.
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Continuous Standing Describe the reasons to include time period and frequency.
Primarily a stationary position at the Desk. Standing 90% of an 8 hours shift.
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Climbing Stairs:
__X__No Climbing Required.
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Driving Describe type of vehicle, distances, % of time involved and frequency.
__X__No Driving Required.
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Work Environment Inside: 100% of 8 hour shift
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Hearing: _____Critical __X__Moderate _____Minimal
Explain: Ability to communicate with guests and staff.
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Vision: __X__Critical _____Moderate _____Minimal
Explain: Key control, cashiering, run and verify reports, etc.
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Speech: _____Critical __X__Moderate _____Minimal
Explain: Ability to handle guest relations and supervise staff.
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Literacy: __X__Critical _____Moderate _____Minimal
Explain: Ability to run and verify reports. Cashiering duties.
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Chemicals/Agents:Describe any chemicals/agents to include what they are, warnings and frequency of use.
__X__No Chemicals/Agents Used.
_______________________________________________________________________________
Protective Clothing:
__X__None Required.
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Equipment Operation List type of equipment and frequency of use.
(PMS system) 80% of time. Copier 5%, fax machine 5%, printer 5%, switchboard 5%.
Job Summary
Full Time
$41k-56k (estimate)
02/11/2024
05/08/2024
doubletreecolumbushotel.com
Columbus, OH
<25
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The job skills required for Front Desk Supervisor include Front Office, Guest Relations, Futures, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Supervisor positions, which can be used as a reference in future career path planning. As a Front Desk Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Supervisor. You can explore the career advancement for a Front Desk Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Supervisor job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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Step 3: View the best colleges and universities for Front Desk Supervisor.
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